West Kensington Removal Company Terms and Conditions

These Terms and Conditions set out the basis on which our removal company provides services to private and business customers in West Kensington and the surrounding areas. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your removal, packing, or related services.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 "Company" means the removal company providing the services.

1.2 "Customer" means the person, firm, or organisation requesting the services from the Company.

1.3 "Services" means removal, packing, unpacking, loading, unloading, storage, and any associated services agreed in writing between the Company and the Customer.

1.4 "Goods" means all items handled, packed, moved, or stored by the Company on behalf of the Customer.

1.5 "Premises" means the property or properties at which the Services are to be carried out, including collection and delivery addresses.

1.6 "Agreement" means the contract between the Company and the Customer incorporating these Terms and Conditions and any agreed written quotation.

2. Scope of Services

2.1 The Company provides household and office removal services, including packing and related labour, within West Kensington and other locations as agreed.

2.2 The exact scope of the Services will be set out in a quotation or booking confirmation issued by the Company based on the information supplied by the Customer.

2.3 The Company reserves the right to refuse to move or handle any item which, in the Company’s reasonable opinion, is unsafe, illegal, excessively heavy, or may cause damage or injury.

3. Booking Process

3.1 All bookings are subject to availability and acceptance by the Company.

3.2 The Customer may request a quotation by providing accurate details of the Goods, access conditions, addresses, dates, and any special requirements. Quotations are normally based on the information provided and may be subject to revision if that information is incomplete or inaccurate.

3.3 A booking will be treated as provisional until the Customer has explicitly accepted the quotation and the Company has issued a booking confirmation. The Company may require a deposit to secure the booking date.

3.4 The Customer is responsible for checking that all details in the quotation and booking confirmation are correct, including addresses, dates, access details, and the list of Goods or services requested. Any discrepancies must be reported promptly.

3.5 The Company reserves the right to adjust the quotation or cancel the booking if there are significant changes to the scope of work, access, or timings that were not disclosed at the time of booking.

4. Customer Obligations

4.1 The Customer must ensure that the Premises are accessible and safe for the Company’s staff and vehicles, and that any necessary permissions or parking arrangements have been obtained in advance.

4.2 The Customer is responsible for:

(a) providing accurate and complete information about the Goods, including fragile, valuable, bulky, or unusual items,

(b) arranging parking permits or local authority permissions where required,

(c) ensuring suitable access, including lifts, stairways, doorways, and approaches for the removal vehicle,

(d) securing and disconnecting appliances prior to the removal, unless otherwise agreed.

4.3 The Customer must not include in the Goods any items that are prohibited, hazardous, flammable, explosive, perishable, or illegal. The Company may refuse to carry such items or may arrange for their safe disposal at the Customer’s expense.

5. Payments and Charges

5.1 Unless otherwise agreed in writing, quotations are provided on a fixed-price or hourly-rate basis, as specified in the booking confirmation.

5.2 The Company may require a deposit at the time of booking. The deposit amount and due date will be stated in the quotation or booking confirmation.

5.3 The balance of any charges is normally payable on or before the day of the removal or provision of services, as specified by the Company. Time for payment is of the essence.

5.4 The Company reserves the right to charge additional fees where:

(a) the work is delayed or extended due to circumstances beyond the Company’s reasonable control, including waiting time,

(b) there are additional Goods or services not included in the original quotation,

(c) access at either address is significantly worse than represented at the time of quotation,

(d) the Customer requests changes to the scope of work on the day.

5.5 All charges are exclusive of any applicable taxes or levies unless expressly stated otherwise. The Customer agrees to pay any such taxes where applicable.

5.6 If the Customer fails to make any payment when due, the Company may, at its discretion, suspend services, retain Goods until payment is received in full, and charge interest on overdue sums at the statutory rate allowed by law.

6. Cancellations and Postponements

6.1 If the Customer wishes to cancel or postpone the booking, the Customer must notify the Company as soon as reasonably practicable.

6.2 The Company may apply cancellation or postponement charges as a percentage of the agreed price, depending on the amount of notice given before the agreed service date. The applicable terms will be outlined in the quotation or booking confirmation, but typically:

(a) more than seven days’ notice: no cancellation fee or a minimal administrative charge,

(b) between two and seven days’ notice: a proportion of the quoted price may be charged,

(c) less than two days’ notice or on the day: up to 100 percent of the quoted price may be charged.

6.3 The Company may cancel or reschedule the Services in the event of circumstances beyond its reasonable control, including severe weather, road closures, vehicle breakdowns, staff illness, or safety concerns. In such cases the Company will seek to agree a new date with the Customer, and any deposits will be transferred to the rescheduled booking or refunded if no alternative can be agreed.

7. Access and Parking

7.1 The Customer is responsible for arranging suitable parking for the removal vehicle at both collection and delivery addresses, including obtaining any permits or authorisations required by local authorities or building management.

7.2 If suitable parking is not available or is restricted, the Company may charge additional fees for extra time, distance, or handling. The Company may decline to proceed if it considers access or parking to be unsafe or unlawful.

8. Packing and Customer-Prepared Goods

8.1 Where the Customer chooses to pack their own Goods, the Company accepts no responsibility for damage caused as a result of inadequate or improper packing, unless the damage is clearly due to the Company’s handling.

8.2 Where packing services are included, the Company will use materials and methods reasonably appropriate for domestic and office removals. However, the Customer must draw attention in writing to any particularly fragile, valuable, or delicate items requiring special care.

8.3 The Company does not undertake disconnection or reconnection of certain appliances or equipment unless expressly agreed. Any such work is carried out at the Customer’s risk, and the Customer remains responsible for compliance with any relevant safety regulations.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods or property is limited as set out in this clause.

9.2 The Company will not be liable for any loss or damage that occurs unless it is caused by the Company’s negligence or breach of contract.

9.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable limit per item and in aggregate for each removal, as stated in the quotation or booking confirmation. It is the Customer’s responsibility to inform the Company in writing if any individual item has a value exceeding this limit.

9.4 The Company will not be liable for:

(a) loss or damage to items packed or unpacked by the Customer,

(b) wear and tear, inherent defects, or pre-existing damage,

(c) loss or damage arising from war, terrorism, civil unrest, or acts of God,

(d) indirect or consequential losses, including loss of profit, revenue, or opportunity,

(e) damage caused by atmospheric or weather conditions where the Goods are carried or stored in the ordinary course of the Services.

9.5 The Company will not be responsible for the loss of or damage to valuable items such as jewellery, watches, money, important documents, or collections, unless such items have been specifically declared and accepted in writing by the Company prior to the move.

9.6 The Customer is advised to arrange suitable insurance cover for the Goods and any special items that exceed the Company’s standard liability limits.

10. Claims and Complaints

10.1 Any visible loss or damage must be reported to the Company as soon as reasonably practicable and in any event within a reasonable time after completion of the Services.

10.2 The Customer should provide details of the items affected, the nature of the damage, and supporting evidence where available. The Company may inspect the items and the Premises before liability is accepted or remedies offered.

10.3 The Company will consider all claims in good faith and, where appropriate, may offer repair, replacement, or compensation limited to the amounts stated in these Terms and Conditions and the quotation.

11. Waste, Disposal, and Environmental Regulations

11.1 The Company operates in accordance with applicable waste management and environmental regulations. Any removal and disposal of unwanted items must comply with relevant laws and codes of practice.

11.2 The Company may, by prior agreement, remove unwanted items or packaging for disposal or recycling. Additional charges may apply for this service based on volume, type of waste, and disposal requirements.

11.3 The Customer must not request the Company to remove or dispose of hazardous, controlled, or prohibited waste, including chemicals, paint, asbestos, gas cylinders, or clinical waste. The Company reserves the right to refuse such items and to charge for any costs incurred in making them safe or arranging lawful disposal where necessary.

11.4 The Customer remains responsible for ensuring that any waste handed to the Company for disposal has been honestly described and that the Company is authorised to remove it from the Premises.

12. Delays and Events Beyond Our Control

12.1 The Company will use reasonable efforts to carry out the Services on the agreed date and time, but timing is not guaranteed and may be affected by traffic, road restrictions, weather conditions, or other factors beyond the Company’s control.

12.2 The Company will not be liable for delays or failure to perform where such delays or failures result from events beyond its reasonable control. In such cases, the Company will seek to minimise disruption and agree alternative arrangements where possible.

13. Subcontracting

13.1 The Company may, at its discretion, subcontract all or part of the Services to other professional removal or logistics providers. The same duty of care and standards will apply.

13.2 Where the Services are subcontracted, these Terms and Conditions will continue to apply to the Customer, and the Company will remain the main point of contact.

14. Privacy and Data Protection

14.1 The Company will collect and use personal data only as necessary for the administration of bookings, provision of Services, and compliance with legal obligations.

14.2 The Customer’s information will be handled securely and will not be sold to third parties. It may be shared with subcontractors or service partners solely for the purpose of fulfilling the Services.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Agreement between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

15.2 Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections that may apply.

16. General Provisions

16.1 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.

16.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Failure or delay by the Company in enforcing any right or remedy under these Terms and Conditions shall not be deemed a waiver of such right or remedy.

16.4 These Terms and Conditions form the entire agreement between the parties in relation to the Services, superseding any prior discussions or representations, whether oral or written, except where expressly incorporated into the quotation or booking confirmation.